I'm just going to say it as plain as I can: Microsoft customer support really needs to improve. We have, of course, had the recent case where someone being locked out of their account went viral on social media, which seemingly magically prompted some action.

Now, over on the Steam Deck subreddit there's an exhausting tale of a player who has been locked out of playing Forza Horizon 6 for 70 days over an issue with cloud sync. And guess what? Xbox support apparently can do nothing to help.

The detailed explanation goes through the entire ordeal, but the problem boils down to an issue with Forza Horizon 6 syncing to Microsoft's servers, not Steam. The game crashed and appears to have created a server-side block on the sync completing, and now leaves the game unplayable as soon as it tries to connect.

I can already hear some that would point at the Steam Deck being the problem. But for starters, the game is Steam Deck verified, and user reports on ProtonDB for the game are pretty good. But games crash on Windows, too.

The alarming part here seems to be that what's happened could, in theory, happen to anyone who bought the game on Steam and doesn't have access to an Xbox to fix it.

Because the short end to the long story is that the final official support 'solution' is to use an Xbox console to delete the cloud save. Which is fine, if you have an Xbox console. Chances are if you bought Forza Horizon 6 on Steam, though, maybe you don't? Either that or you hate money since it's Xbox Play Anywhere through the Xbox App on Windows.

Part of the frustration seems to be that neither the Forza nor Xbox support teams can delete this data on a player's behalf. I find it very hard to believe that a company the size of Microsoft with such an intricate web of servers and cloud support wouldn't be able to do this. It is, however, more convenient to try and pass it down to us to sort out.

It also potentially highlights a weakness within the Xbox cloud system itself, but that's a discussion for another day. But it wouldn't be a stretch to hope that if a sync fails, the system just falls back to the last one that didn't rather than locking up entirely.

Reading this whole drama is just disappointing. Either there are fundamental problems with Microsoft systems that need addressing, or, and I feel like this is probably more likely, customer support just isn't up to scratch.

I've had my own issues over the years with other areas of customer support within Microsoft, so I definitely don't think it's new. And let's be real, the chances of support agents being replaced by AI loom ever larger.

Fortunately, there is a potential way out, but it's not exactly what you'd call a solution. Many on the Reddit thread have suggested signing up for Game Pass and trying to utilize Xbox Cloud Gaming to see if that can help unblock the cloud sync.

Without an Xbox console handy, this is probably the only thing that could be tried, and it sounds like it could work, but the OP hasn't yet come back with an update. Even if it does, it's still some added expense and effort that shouldn't be needed.

Trying to access the cloud storage via the Xbox web app hasn't seemed to work, either, as if the game hasn't been played through cloud streaming in the last 30 days, nothing appears. Likewise, the original poster hasn't had any joy using the Xbox App on Windows 11.

But it's yet another tale after years and years of tales of poor support from Xbox/Microsoft when it comes to technical issues blocking players from their content. It should not take someone going onto the internet and going viral to prompt action.

Join us on Reddit at r/WindowsCentral to share your insights and discuss our latest news, reviews, and more.

The Nintendo Switch 2 is now a little over a year old, but one game that a whole bunch of owners would have been hoping for an upgraded version of hasn't yet materialised. That game is Minecraft.

The good news is that will end fairly soon, as Microsoft's behemoth is almost ready for it. The Nintendo Switch 2 Minecraft upgrade is currently confirmed for October 27, 2026.

Obviously this is good news for Switch 2 owners, which includes my own impatient son. For existing owners a "digital upgrade path" will be available, with more information to come. It also doesn't say this upgrade will be free, and the wording definitely makes me feel like there will be some kind of cost attached. But I guess we'll have to wait and see.

The Switch 2 upgrade to Minecraft will bring it more in line with other platforms, with the new Vibrant Visuals experience being enabled as default.

"Let me unfurl this metaphorical scroll a little to remind you why we’re all so excited. First, the Nintendo Switch™ 2 renders the world of Minecraft to lush life with Vibrant Visuals – set as the default visual experience. This means enhanced lighting, shadow effects and more – and you can even enjoy Vibrant Visuals* enabled content across all the supported content in Minecraft Marketplace. "

This also extends to the exclusive Super Mario pack that's only available on the Nintendo version of Minecraft. It, too, will be given some Vibrant Visuals, so have fun with it.

If anything, I'm only surprised it's taken this long. Vibrant Visuals launched around the same time as the Nintendo Switch 2, and it'll be 16 months on when the upgrade is finally made available.

Minecraft has recently been brought directly under Xbox leadership and its CEO, Asha Sharma. It's reported she feels Microsoft has underinvested in Minecraft as a platform and wants to change that in the face of increasing competition from other game-as-a-platform titles such as Roblox.

Join us on Reddit at r/WindowsCentral to share your insights and discuss our latest news, reviews, and more.

GTA 6 + Netflix. Just completely out of nowhere. But it's not a joke.

Announced today by its creator, Rockstar Games, is "Grand Theft Auto VI: An Extended Look" and it will be premiering on Netflix on August 27 at 3pm Eastern.

If you're still at work or you don't subscribe to Netflix, don't panic, it will be added to YouTube later.

Netflix has an exclusive on probably the hottest show of the year, but not for long. Later the very same day, August 27, the same show will be uploaded to the Rockstar YouTube channel and the GTA 6 website at 9pm Eastern.

What are we actually going to see, though? That's still a secret. But since December 2023 we've only had two actual trailers, and neither of those has shown us any gameplay. Both were full cinematics showing off some of the characters and locations we can expect to see in Vice City.

So, surely you'd expect an "extended look" to at least show us some gameplay, right?

At this point, though, any information would be good information. We know nothing official about the story, the size of the map, any online plans, gameplay. It's the most hyped game of all time and we know essentially nothing about it.

We do know that it's currently scheduled to release on November 19, 2026, and that to play at launch you'll need to be on Xbox Series X|S or PS5. And that you can pre-order GTA 6 now.

Join us on Reddit at r/WindowsCentral to share your insights and discuss our latest news, reviews, and more.