IT pros at U.K. companies are not regularly testing their data recovery processes, largely due to a lack of support from higher-ups.

The Secure Future Initiative was created around the same time the U.S. Cyber Safety Review Board chided Redmond for having a poor security culture.

Implementing multi-factor authentication, supplier risk-management frameworks, and staff security training could help to reduce data breaches.

Gain essential skills in Python, machine learning, and AI with flexible, self-paced courses designed to fit into your schedule—learn from anywhere.

AppOmni researchers found over a thousand instances of misconfigured Knowledge Bases where articles could be compromised through Public Widgets.

Slack’s AI efforts mostly involve expanding summarization and allowing AI agents to gather information from across platforms and modes of work.

CEO Marc Benioff said he doesn’t want “bolt-on” AI, but Agentforce does connect to many other Salesforce services.

New data reveals 40% of Australian companies are lagging in digital transformation. Explore the reasons behind this gap and its potential impacts.

Learn how to use CRM with our introductory guide. Discover essential tips and a step-by-step tutorial to help you get started.

Discover our top hotel CRM software picks with key features, pricing, and pros and cons to help you streamline hotel management and hospitality processes.

In August, 2.7 billion records from National Public Data, including Social Security numbers, were leaked on a dark web forum.

Perforce reveals that companies are struggling with increased sensitive data in non-production environments, leading to higher breach risks and compliance challenges.

Discover how Australia is using AI to support sustainability efforts — but also how the technology is creating new challenges that the nation must overcome.

Qualtrics is adding a new menu of AI features that ingest huge amounts of customer data to create insights for global customers seeking to better manage customer experiences.

Thales' 2024 Data Threat Report reveals key insights for Australian critical infrastructure under the SOCI Act 2024. Our exclusive interview with Erick Reyes reveals the security impacts.

PBX (Private Branch Exchange) allows you to use the same system to manage outgoing and incoming calls, plus internal communication. Learn how to leverage PBX to stay competitive.

Looking to find the best AI CRM software? Explore top options, features and benefits to streamline your customer relationship management processes effectively.

Read our Wiza review to discover how its features can enhance your lead generation and sales outreach efforts. Compare pricing and weigh pros and cons to determine if it's right for your business.

Explore how AI transforms call centers with five current technologies and three future innovations, enhancing efficiency and customer satisfaction.